Replay: Simple phrase to de-escalate anger

June 19, 2018
00:0000:00

When someone is emotionally swamped by anger, it can be helpful to redirect them temporarily away from their feelings and engage their cognitive capacities. The following invitation helps de-escalate anger particularly well and deserves a permanent home in your conflict resolution toolbox.

This episode is a replay of a 2017 episode. I'll be back with new episodes in a few weeks.

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