How to express a concern without making things worse

August 3, 2018
00:0000:00

When I ask clients why they let a problem go on for so long before addressing it, a common reply is, "I was afraid I'd create more conflict by raising it." It's an understandable fear. Here are some tried-and-true ways to raise an issue for discussion without making matters worse, along with additional tips for mediators and managers.

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